Shipping & Returns

Welcome to Cocopup London – where we treat your pup like royalty! Below you’ll find all the details about how we ship your goodies and our fuss-free returns policy that’s simpler than teaching a poodle to pirouette!

Shipping Information 🚚

Returns & Exchanges 🔄

At Cocopup London, we want you and your furry friend to be happier than a Labrador in a treat factory! If something isn’t perfect, our returns process is easier than house-training a clever Border Collie.

How to Return or Exchange

Follow these steps simpler than your pup following the smell of bacon:

1. Request a Return/Exchange
   Email us at [email protected] with:
   • Your order number
   • Which items you’d like to return/exchange
   • Reason for return (so we can improve!)
   • Whether you’d prefer a refund or exchange

   Email Template:

   Subject: Return/Exchange Request for Order #[Your Order Number]

   Dear Cocopup Team,
   I’d like to request a [return/exchange] for my recent order #[Your Order Number].
   
   Items to return/exchange:
   – [Product Name]
   – [Product Name]
   
   Reason: [Brief explanation]
   
   I would prefer: [Refund/Exchange for (specify product if exchanging)]
   
   Please let me know the next steps.
   
   Woofs and wags,
   [Your Name]

2. Wait for Approval
   We’ll respond faster than a Jack Russell chasing a ball (usually within 24 hours) with return instructions and your RMA number.
3. Package & Ship
   Send your items back to our den at:
   
   Cocopup London Returns
   66 Beeches Rd
   Birmingham, GB B1G 2DP
   Please include your RMA number clearly on the package. We recommend using a tracked shipping method – returns can sometimes get lost like socks in a puppy’s hiding spot!
4. Processing
   Once received, we’ll inspect your items (with the same care we’d inspect a pup’s new collar) and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method, bouncing back faster than an excited puppy:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Note: Original shipping costs are non-refundable (unless the return is due to our error). For exchanges, we’ll cover the cost of shipping the replacement item to you!

Non-Returnable Items

For hygiene reasons (we’re as particular as a cat about cleanliness!), these items cannot be returned unless faulty:

• CocoPOOP Pockets (for obvious reasons!)
• Bath Time accessories if opened
• Personalized/Custom Items (made especially for your pup)

Faulty Items?

If your item arrived looking like it’s been through a dog fight, contact us immediately at [email protected] with photos. We’ll replace it faster than you can say “sit!”